Man with Van Abbey Wood Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Abbey Wood provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" refers to the Man with Van Abbey Wood service provider.
1.2 "Customer" refers to any individual, business, or organisation that requests or uses the services of the Company.
1.3 "Services" refers to removal, transport, loading, unloading, packing assistance, and any associated services provided by the Company.
1.4 "Goods" refers to the items, belongings, furniture, equipment, or materials that are handled, carried, or transported by the Company on behalf of the Customer.
1.5 "Service Area" refers to the locations in which the Company operates and offers removal and transport services, including Abbey Wood and surrounding areas.
1.6 "Contract" refers to the legally binding agreement between the Company and the Customer comprising these Terms and Conditions and any agreed quotation or booking confirmation.
2. Scope of Services
2.1 The Company provides man and van, removal, and light transport services within its Service Area and to other destinations in the United Kingdom as agreed at the time of booking.
2.2 Services may include domestic removals, small office moves, single-item or multiple-item transport, student moves, and related assistance with loading and unloading.
2.3 The Company is not a storage provider unless expressly agreed in writing. Any request for temporary storage will be subject to separate terms and availability.
2.4 The Company reserves the right to refuse to carry any Goods that it reasonably believes to be dangerous, illegal, improperly packed, or likely to cause damage or injury.
3. Booking Process
3.1 Bookings can be made by the Customer through the Company’s chosen communication channels. The Customer must provide accurate and complete information regarding collection and delivery addresses, access details, the nature and volume of Goods, and any special requirements.
3.2 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to adjust the price if the information provided is incomplete, inaccurate, or changes before or during the provision of Services.
3.3 A booking is only confirmed when the Company has accepted the Customer’s request for Services and, where applicable, received any required deposit or pre-payment. Until confirmation is given, the Company is under no obligation to provide Services.
3.4 The Customer is responsible for checking the booking details and must notify the Company promptly of any errors or necessary changes.
3.5 Changes to the date, time, addresses, or scope of the Services requested are subject to availability and may result in an amended quotation and additional charges.
4. Access, Parking, and Customer Responsibilities
4.1 The Customer must ensure that there is appropriate access to the collection and delivery locations, including clear routes, suitable parking space for the vehicle, and any required permissions or permits.
4.2 It is the Customer’s responsibility to arrange any parking permits or pay and display tickets required for the vehicle during loading and unloading. Any parking fines, clamping fees, or related charges incurred due to insufficient arrangements may be charged to the Customer.
4.3 The Customer must be present, or ensure that an authorised representative is present, at the agreed collection and delivery times to oversee the move, provide access, and confirm the placement of Goods.
4.4 The Customer is responsible for properly securing valuable, fragile, or delicate items. The Company may offer reasonable care and assistance, but the Customer should inform the Company of any high-value or particularly fragile items before the move.
5. Packing and Preparation of Goods
5.1 Unless otherwise agreed, the Customer is responsible for packing and preparing Goods for transport, including boxing smaller items, securing drawers and doors, and protecting fragile items.
5.2 The Company may offer assistance with packing and protection of Goods if this has been requested and agreed in advance. Additional charges may apply for packing materials and labour.
5.3 The Company will take reasonable care in handling Goods but is not responsible for damage arising from inadequate or improper packing performed by the Customer or third parties.
5.4 The Customer must ensure that any appliances, such as washing machines or fridges, are disconnected, emptied, and prepared in accordance with manufacturer guidance prior to moving.
6. Payments and Charges
6.1 Charges for Services may be based on an hourly rate, a fixed quotation, or a combination of both, as communicated to the Customer when booking.
6.2 The Company may require a deposit or full pre-payment to confirm a booking. Any such requirement will be specified at the time of booking.
6.3 Unless agreed otherwise in writing, payment of any outstanding balance is due immediately on completion of the Services on the day of the move.
6.4 The Company accepts payment by methods specified at the time of booking. The Customer is responsible for ensuring that funds are available and that payment can be completed without undue delay.
6.5 If payment is not made when due, the Company reserves the right to charge reasonable late payment fees and interest in accordance with applicable law and to withhold, store, or refuse delivery of Goods until full payment is received.
6.6 Any additional waiting time, extra labour, or unforeseen tasks requested by the Customer on the day of the move may be charged at the prevailing hourly rate, subject to a minimum charge as communicated by the Company.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a booking by providing notice to the Company through the communication channels used when booking.
7.2 Cancellations made with reasonable notice prior to the scheduled start time may incur no charge or a reduced fee, depending on the notice period and any specific terms communicated during booking.
7.3 The Company may charge a cancellation fee where a booking is cancelled at short notice, including but not limited to same-day or last-minute cancellations. The amount of any cancellation fee will be based on a reasonable estimate of the time allocated, resources reserved, and any losses incurred.
7.4 If the Customer is not present at the agreed time and place, or access to the premises is not available, this may be treated as a cancellation, and the Company may charge a fee equivalent to part or all of the quoted price.
7.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or other events that make it unsafe or impractical to carry out the Services. In such cases, the Company will seek to provide as much notice as reasonably possible and offer a new date or a refund of any pre-payment for Services not provided.
8. Liability and Limits of Responsibility
8.1 The Company will exercise reasonable skill and care in the provision of Services and handling of Goods.
8.2 The Company’s liability for loss of or damage to Goods, arising from negligence or breach of contract, shall be limited to a reasonable and proportionate amount, taking into account the nature of the Goods, the level of charges, and any prior agreement on valuation.
8.3 The Company shall not be liable for loss or damage to Goods where such loss or damage results from:
(a) inadequate or improper packing by the Customer or a third party;
(b) inherent defects or vulnerabilities in the Goods, including wear and tear, faulty design, or latent defects;
(c) handling of cash, jewellery, art, antiques, or other high-value items not disclosed in advance and not appropriately packed or insured by the Customer;
(d) acts or omissions of the Customer or persons acting on the Customer’s behalf;
(e) events beyond the Company’s reasonable control, including theft by third parties, accidents caused by other road users, extreme weather, or public disturbances.
8.4 The Company shall not be liable for any indirect, consequential, or purely economic loss, including loss of profits, business interruption, or loss of opportunity, arising out of or in connection with the Services.
8.5 The Customer is encouraged to obtain appropriate insurance cover for Goods in transit, particularly where items are of high value, fragile, or irreplaceable.
8.6 Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and in any event within a reasonable period after completion of the Services, so that the Company has an opportunity to investigate.
9. Customer Declarations and Prohibited Goods
9.1 The Customer warrants that all Goods are owned by the Customer or that the Customer has full authority to permit their removal and transport.
9.2 The Customer must not request the Company to move or carry any illegal, hazardous, or dangerous Goods, including but not limited to flammable substances, explosives, firearms, chemicals, or items that are illegal to possess or transport under UK law.
9.3 The Company reserves the right to refuse to carry any item that it reasonably believes to be unsafe, illegal, or likely to cause damage or delay.
10. Waste Disposal and Environmental Regulations
10.1 The Company is a removal and transport service and does not operate as a general waste disposal or rubbish clearance firm, unless separately agreed and properly licensed where required.
10.2 The Customer must not load or request the Company to carry items that constitute household, commercial, or construction waste for disposal, unless this has been expressly agreed in advance and complies with applicable waste and environmental regulations.
10.3 Where the Company agrees to remove items for disposal, it will do so in accordance with UK waste regulations and will only take items that are lawful to transport and dispose of. Additional charges may apply for disposal services and any associated fees at recycling centres or authorised facilities.
10.4 The Customer is responsible for correctly identifying any items that may be classed as waste, hazardous materials, or electrical items requiring special handling. The Company may decline to take such items if the appropriate arrangements, licences, or facilities are not available.
10.5 Fly-tipping or illegal dumping of Goods is strictly prohibited. The Company will not participate in any unlawful disposal of items and reserves the right to refuse requests that may contravene environmental legislation.
11. Delays and Events Beyond Control
11.1 While the Company will make reasonable efforts to adhere to agreed collection and delivery times, all timings are estimates and may be affected by traffic, road closures, weather conditions, or other factors outside the Company’s control.
11.2 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by an event beyond its reasonable control. In such circumstances, the Company will notify the Customer where possible and seek to minimise disruption.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
12.2 The Company will review any complaint in good faith and work with the Customer to seek a fair solution. The Customer may be asked to provide details, photographs, or other evidence to assist with the investigation.
12.3 Nothing in this clause affects the Customer’s statutory rights under UK consumer law, where applicable.
13. Data Protection and Privacy
13.1 The Company will collect and use personal information provided by the Customer for the purpose of managing bookings, providing Services, processing payments, and communicating with the Customer.
13.2 The Company will take reasonable steps to protect personal data and will not sell or share Customer details with third parties except where necessary to provide the Services, process payments, or comply with legal obligations.
14. Amendments to These Terms
14.1 The Company may update or amend these Terms and Conditions from time to time. Any revised terms will apply to bookings made after the date on which the revised Terms and Conditions are published or notified to the Customer.
14.2 For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will apply, unless a change is required by law or with the Customer’s agreement.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Man with Van Abbey Wood or using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
